FAQs

1. What is freeze drying?

Freeze dried lollies are made by taking the lollies and chocolates you love and know, and freezing them at a very low temperature.

The frozen treats are then placed in a vacuum chamber, where the temperature is gradually raised. As the temperature rises, the frozen water in the ingredients turns into vapor and is removed from the chamber.

The end result is a crunchy treat that retains all the flavour of the original sweet!

2. Where do you ship?

We ship Australia-wide!

3. What are your shipping rates?

Orders are processed and shipped out within 48 hours. Mrs Frost uses Australia Post to ship all orders. It's $9.95 for standard shipping which takes 2- 8 business days depending on where you live in Australia or $12.95 for express shipping which takes between 1 - 3 business days depending on where you live in Australia. Shipping is FREE for orders over $75.

Please also note that we take the utmost care when packaging orders but some products become very frail once freeze dried making them light, crunchy and delicious but it also means there is a possibility they may become crushed during transit. We use bubble wrap to secure the product but if they come a little crushed, don't worry, it won't affect the amazing flavour!

4. What is your refund policy?

As this is a consumable product, we cannot offer any refunds once the order is placed.

5. Do you wholesale?

Yes! Email hello@mrsfrost.com.au for more information.

6. Do you offer Afterpay?

Yes! We do.